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SALES FORCE Course Content

Overview:

Salesforce with its unique visionary concept and Creative technology takes these complexities out from businesses who want to use IT minutes its headaches. Called "Cloud Computing model", with it you do not need to have any IT infrastructure in terms of hardware, software, databases and hence no need worry about configuring networks, security and backups. It is a pioneer in providing high quality on-demand CRM software (referred to as “The Sales cloud” by salesforce).

Training Objectives of SalesForce:

Salesforce is a customer relationship management tool (CRM), which means using this tool to track of and strengthen a company’s relationship with its existing and potential clients. The Main Objectives of it are Increase Sales Volume, Reducing Selling Product Costs, Offset Competitive Promotions, Developing New Prospect Lists and many other features exits.

Target Students / Prerequisites:

Students must be belongs to IT Background and having Sound Logical programming Skills.

CRM Fundamentals
  • Introduction to CRM
  • Introduction to Sales Cycle
  • Understanding the terminologies of CRM
  • • Introduction to SFDC
  • Understanding the workflow of SFDC with a real time example
SFDC Basics and Development
  • Understanding the terms in SFDC
  • Introduction to SFDC Editions
  • Creating Objects, Tabs and Apps in SFDC
  • • Creating layouts and applying hierarchy
  • Creating roles and profiles
  • Creating workflow rules
  • Creating Tasks and Events
  • Understanding the SFDC admin system
  • Creating relationships between the objects
SFDC Advanced Development
  • • Invoking Apex
  • Creating Apex Classes and triggers
  • Customization using Apex programming
  • Integration to third party systems using SFDC AP
  • Introduction to Visual Force
  • Creating Visual Force pages
  • Creating Packages
  • Deploying SFDC
  • Using Visual Force in a real time scenario
  • Creating Reports and Dashboards
  • How CRM is useful in Hospitality, Healthcare, Manufacturing etc